User Review
3 (10 votes)
+1844-378-9909 Flights Ticket Booking USA/Canada Only
+632-7020-888 Philippines
+1-8555-232722 Customer Service United States
Cebu Pacific Customer Care Cebu Pacific Building Domestic Airport Road Pasay City 1301 Philippines
Region Philippines ,
Cebu Pacific Airlines

Cebu Pacific Airlines Phone Number Contact

An established low-cost airline based of Philippines whose headquarters is in Pasay, Philippines was founded on 26 August 1988. Previously, it was called as Cebu Air. In 2010, the Cebu Pacific became the Philippines’ largest airline who carried maximum passengers on its domestic and international routes. It has a commendable customer support which handles all the queries of the passengers via their online support or plane ticket booking telephone number i.e. +1844-378-9909. The Additional information regarding the airline is:

  • Headquarters – Cebu Pacific’s headquarter is situated in Andrews Avenue, Pasay
  • Destinations – 63 (37 Domestic and 26 International)
  • Fleet Size – 47 (Airbus A319-100, Airbus A320-200, Airbus A321-200, Airbus A321neo and Airbus A330-300)
  • Hubs – Ninoy Aquino International Airport (Manila)
  • Website –
  • Flight Reservation Number – +1844-378-9909 (Toll-Free)

Services offered by Cebu Pacific

The Cebu Pacific has a wide range of passengers traveling every year. They can buy a lot of things on air. It has a wide range of products which a passenger can buy online. From bags to headphones, it has a wide-range of products. Cebu Pacific gives you a complete shopping experience and it is partners with Takatack. It has an exclusive range of featured products.

CebuPacificAir Reservations Customer Service Details

Cebu Pacific provides an excellent customer support to its passengers. A passenger can contact their customer service by calling them on their toll free air ticket booking number +1-8555-232722 or by following them on the Social Media. You can follow them on Facebook, Twitter, Instagram and YouTube.

Cebu Pacific Group Booking Support Online

The passengers traveling in group can get various quotations for their group.

  • Domestic : 31 Passengers and more
  • International : 15 Passengers and more

They can give the information to the customer care by writing to them a mail on . They can mention details about the passengers such as

  • Contact Person’s Name:
  • Company Name:
  • Address/location:
  • Contact Numbers:
  • Destination:
  • Travel Date/s:
  • Preferred Flight Schedule:
  • Total number of passengers (Adult/ Children/ Infant):
  • Other Inclusions (Baggage allowance, meals etc):

Hotlines Country Wise Cebu Pacific Air

  • Philippines : 📞 +632-8702-0888 / 📞 +6332-230-8888
  • Hong Kong : 📞 +852-397-33800
  • Singapore : 📞 +65-315-80808
  • China : 📞 +86-400-670-0780
  • Japan : 📞 +81-3-4578-1447
  • South Korea : 📞 +82-2-6105-2037
  • Australia :+61-2-9119-2956
  • Cebu 📞 +6332-230-8888
  • U.S.A. 📞 +1-8555-232722
  • Korea 📞 +822-6105-2037

Top Other Major Airlines Contact Number

Customer Care Service Hour

Monday 12:00 am 11:30 pm
Tuesday 12:00 am 11:30 pm
Wednesday 12:00 am 11:30 pm
Thursday 12:00 am 11:30 pm
Friday 12:00 am 11:30 pm
Saturday 12:00 am 11:30 pm
Sunday 12:00 am 11:30 pm
User Review
3 (10 votes)

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  1. analou axioma says:

    Hello Good Afternoon, i just want to ask my ticket, i book my ticket on october 07, 2021 why until now i did not received my ticket on my email if i check my booking its error but i’ts already pay. my flight is on october 26,2021 sana po mag responsed na man kau sa aking tanung

  2. Jovelyn Jackson says:

    Good morning po ask ko lang po kong allow ang forign husband to travel with me from manila to Masbate City and what the requirements please.. Salamat


    I book ticket manila to legazpi, i used my travel fund, and since my travel fund is not enough, i used my visa card to pay for the balance. I already finish the process and charge the balance to my acct. But i never receive the reference number or confirmation for my booking. What will i do???

  4. Gina Lim says:

    Ask ko lang po PANO po ung flight nmin pinalitan nyo po Oras tapos pag mag fill up po kami sa manage booking d nman mag successful

  5. Editha Bustalinio says:

    I book a flight to davao yesterday oct. 14 and pay it with my metrobank credit card. Metrobank card sent me a message that booking was charge to me already but i did not received travel itenerary from you. I think the problem yestetday was your system.

  6. Klynne Ikko Carbona says:

    Hello good evening,I just want to ask my ticket,no ticket send into my gmail and they said it’s error but it’s already charge to my card.pls reply..
    Thank you

  7. mariel santos says:

    hi can i change my booking details
    because the sureme is misspelled.
    i just book an minutes ago. but i cnt edit it. It says that 24 hrs i can edit it. but how come hndi n sya m edit. pls. imform me how can i correct the misspelled spelling on my booking. thank u

  8. Lezyl redoble says:

    Good morning po. Ask ko lang po if need ko pa po mg pcr test? Fully vaccinated po ako at flight ko po this 17 manila to dubai / dubai to ukrain? Kc tumawag po ako sa ukrain tourism and travel control no need na raw po if fully vaccinated po need lang daw po i present and vaccine card record.

  9. Judylyn saren says:

    Gud pm po,ma’am/sir dito po ba pwedeng magtanong kung pwedeng irebook yong ticket namin noong sept.22 d namin nasakyan kasi positive po yong resulta ko swab test,naquarantine po ako.sana po masagot nyo tanong ko po…

  10. Jasmin Melling says:

    We have just received a message saying our flight has been cancelled. Ref GNKSVB, Flight 5J575, CAN AN ALTERNATIVE FLIGHT BE ARRANGED ?? Phone 915xxxx054

  11. Jennevieve Porras Balajadia says:

    Bakit namn po cancelled flight nang October 9 dubai to Month before binili ko po ticket ko. Buntis po aq. Isipin nyu nmn ang gastos ko. Kailangan ko ulit bumalik sa doctor ko at ma swab test ulit. Ang agency na binilhan ko nng ticket hindi din nang inform na cancelled flight ko….hindi po aq mayaman.


    Kelan ko po ba makukuha cash refund ng ticket ng mga anak ko.nkakailang request na po ako ng cash refund wala po kayong matinong sagot..

  13. Jerald Samonte says:

    You cancelled my flight , i don’t need a rebook on it, i need a reroute because i have work.

  14. Gina D. Vacal says:

    Good Day! I attempted to book online a flight for me and my husband recently and i decided to use my travel fund.. As i click on the travel fund drop box, it says that the travel fund no longer exists. I was thinking that maybe i made a mistake in writing the 3rd symbol of my booking reference no. which is HCIDWF, that instead of the Letter ‘I’, it maybe a number ‘1’(one), how can i manage to use my travel fund when im having difficulty online. Please let me know exactly if my travel fund still exist, hope u can enlighten me on this. Thanks.

  15. Jhessa Sanchez says:

    Bakit naman ganun panay lng ang move nyo ng flights namin.. Pa ulit ulit na kming nagpapa swab tpus sa sabihin nyo na NMAN move na naman.. Please wala kaming pera kaka swab para lng mkauwi.. Please my byahe po ba talaga.. Maawa NMAN kayo samin. Hnd kami mayaman para swab palang hirap na hirap na ako sa pag bayad toys e cacancel nyo lng pala.. Paano NMAN kaming mga passengers..

  16. Hilda toria says:

    Ma’am gud am Po may ticket Po aq last July nilagay q sa travel fund at gusto q sna I schedule Ng Oct 26 ano Po Gawin q

  17. Jackielyn Nolasco says:

    Hello good day, i have a flight yesterday but unfortunately,we are not able to fly. My eldest sons anti gen result was positive…how can i rebook our flight?please help me..

  18. Haney says:

    I am sooooo disappointed on you, the flight is tomorrow to Dubai then you just cancel it today!, we pay already our swabtest , hotel and all! We are not pickingmoney here! You should cancel it earlier not like this?!

  19. Ofelia U. Ramizo says:

    Please be informed that i didnot receive my ticket rufund , ang olane ticket dated march 2020 pa po bagong mag lockdown

  20. Ernalyn Despi says:

    Paki update po aq sa aking refund bakit hangang ngayong wla pa dn almost 2 months na po un wla pa dn kau update e book q po ung pera na un bakit ndi parin binabalik

  21. Christopher Rey Varilla says:

    I did not receive any booking confirmation but i have been billed already. Can you please provide me the ticket details or booking reference number so that i vam view the tickets?

  22. Christopher Rey Varilla says:

    I did not receive any booking confirmation but i have been billed already. Can you please provide me the ticket details or booking reference number..

  23. Raul P Garcellano says:

    Ang hirap nyong kontakin ano ba yan isang numero lang pwedeng tawagan! Maliban sa mahirap kaung kontakin, ang isa pang complain ko ay gusto ko ipabago ung date ng flight nmin, dapat ay sept. 25 hindi sept 26.

  24. Jodelyn galino says:

    Hi all, in this time of pandemic you all know that money matters.. Why iMi can’t rebook my flight as CAPIZ LGU confirmed that they won’t accept returning residents Starting sep 13.. Our flight is supposed to be cancelled. You have lacked a proper coordination. Now, i want to reebok my flight and as stated, there should no extra charges

  25. analy says:

    Good pm po, about sa flight ko do i need to accept the changes of my flight? Hindi ko po kasi sya ma accept lumalabas po ay invalid , i wanna ask what to do? Hindi din po kasi sumasagot ang customer service.


    I’ve already pay my amount due when i rebook my travel date.. I was shock that i have another amount due to be pay when i decided to check my details information. Then, i click the submit now i saw the remaining balance to be pay.. what should i do? Thank you

  27. Ruby Jane Galapia says:

    My travel fund will expired in few months times since I don’t have any plan to go home I want to refund my travel fund ticket

  28. Mark Wagner says:

    My fiance has a flight September 7 and I’m having trouble getting anyone to answer what she needs to travel, she needs to travel from Cebu to Manila for a visa interview at the US embassy, her 9 year old son and sister n law will be with her and all of them will have medical certificates and police travel certificates, I just need to know if there is anything else she needs because her and her son have a medical appointment on September 8 and I don’t want them to miss it

  29. Elenita P.Canciller says:

    I have fligth next week September 10 bacolod to manila
    Manila to dubai..but did you cancel .pls can you rebook me again.

  30. Thea Ceniza says:

    Good day,

    I actually had a cancelled flight due to the pandemic. This flight was booked last year and I requested a refund. I went to the office to process it, but due to the pandemic situation, I was asked to do it online. Now, I contacted an agent and converted my refund to a trace voucher. I was supposed to see it but the voucher code was invalid. I paid for the exact amount and followed the rules in processing my refund/vouchers before t expires. I hope you can check this and settle this issue.

  31. Richelle Anne C. Homires says:

    I have my flight cancelled 3 times!!!!! Its hard to book a flight and hotel in hongkong for quarantine and the money i spent for my booking cannot be refunded and it will take up to 7 months???? What the hell cebu pacific!!!!why would you allow the booking flight then cancel it then you will recomment to put in the travel fund when i needed the money!!!!! I want to be refunded as soon as possible!!!!

  32. Ernesto Dulitin Santarin says:

    Dear ma’am/Sir,


    Please check the boooking of my father inlaw from general santos city going to cebu city on august 30. 2021, i would like to informed your office That is important travel date of my father in law, becuase the schedule of hearing in the court of appeal in cebu city, the booking is already confirmed. Why you canceled…please give me the confirmation booking on that date august 30, 2021. Name of my father inlaw in CRESENCIO LAVEREZ and the booking reference ( WM1PGH).


  33. Elsa Nieto says:

    What’s going on with Cebupacificair? All your contact numbers can’t be reached. I’d like to request refund of my booking so could somebody please email me or call me at 09334474536.

  34. Roselle Ann Jasmin says:

    Couldn’t reach the hotline. I need to refund my travel fund. It’s more than a year already. I badly need my money

  35. D says:

    I’ve been trying to call your hotlines but alqays not in service. Please do reply on this asap. Thank you

  36. Gel Bonachita Cercado says:

    good afternoon po, ask ko lang, magbobook po sana ako ng flight from iloilo to cebu, pero lahat ng filght 2 stops?dadaan muna ng manila then proceed sa cebu?bakit po kaya ganun?thanks

  37. Rene M chavez says:


  38. Alex Alcala says:

    How come nobody answers your hotline?
    I am requesting for refund as travel to Phils is unsafe taking into account I am above 60yo with medical condition

  39. Maria Regina T. Ramos says:

    Gud pm sir/maam,
    Iam maria regina t. Ramos from zamboanga city philippines i would like to re open my ticket im trying to contact the 2 phone no. Of cebu pacific but it keeps busy line.hope u can help me to retrieve my ticket since im here at manila place i planned to go back to my place zamboanga city i cancel my ticket last year august 2020 because i cannot see my sister died august 11 2020, i hope u can help me so i can used my previous ticket the referrence no. Is PCGPNF my cousin who book me a ticket at cebu pacificic online.thank u hope to hear from u soon

    Thank u

    Maria regina t. Ramos

  40. Rosbel c Baleros says:

    Mam/sir regarding to the case of one donald laong a pnp member who booked on aug 13, 2021 and before his flight he was positve in RtPCr. How can he rebook again using his plane ticket of cebu pac. This is the number of mr. Laong 09481089725. He expected for a rebook. He is my co officer. Im am one who travel with him.

  41. RUel ranara says:

    I have scheduled flight last year until now no verification.i want used in other booki

  42. Michael L Macrohon says:

    Nagkamali po ako nga spelling sa booking ko last night instead of Jemi Lyn Suco Ang na book ko po ay Gemi Lyn Suco po nasa booking and until now Wala pa po akong natanggap na itinerary sa flight ng cousin ko from manila to Cagayan tomorrow Cebu Pacific 1155H ETD

  43. Jerolyn Tubo says:

    Hi Cebu Pacific, I’m trying to make a call with your Hotline/Customer Service but still busy. Please call me ASAP! 09171576308. I have a concern regarding my bookings.

  44. Sarah Jane Carino says:

    Hi Good day!
    We already cancelled 2times any update Regarding to the flight from Month of September

  45. Delia Nabua says:

    How to get our refund from Cebu Pacific Air?
    If they not refund we move some action about this Airline.

  46. Carolyn G. Villagante says:

    Your CUSTOMER SERVICE CONTACT NUMBER is just riinging.
    Nobody answers the phone. please change your number, if it is not functioning.
    How will you response to the inquiries of your client.
    How to contact CEBU PACIFIC BOOKING Please.

  47. Carolyn G. Villagante says:

    How to rebook back and forth flight schdule for free, which you have change the date and time.
    Conflict na po yong new schedules niyo sa work schdule ng passengers. or
    Please advise, Puede ba maging travel fund yon to be used for the next preferred flight. waiting for your response. Thank you

    1. Concern Citizen says:

      Gago tong Cebu Pacific na to dapat sainyo madu30 din, grabi na reklamo sainyo d nyo pa inaaksyonan…

      Reimbursement, rebooking,etc. magsara nalang muna kau kaysa nangagago kau mga Tao, ang hirap na nga ng situation tapos gumagawa pa kau paraan para pahirapan ung Tao para Lang kumita kayo.

      Ung bayad ko sayang Lang hindi ko naman nasakyan ung ticket ko.


  48. Carolyn G. Villagante says:

    Good afternoon Cebu Pacific!
    Ask ko lang po yong flight ng Sisters ko from Legaspi to Manila – back and forth was reschduled by Cebu Pacific:

    booked flight:
    LGP-MANILA: July 14, 2021 at 12:15PM & MNL-LGP: July 22, 2021 at 5:10PM
    reschduled by Cebu Pacific
    LGP-MNL – July 15,2021 at 6AM & MNL-LGP – July 23, 2021 at 5:40AM
    again: change time by Cebu Pacific
    LGP-MNL – July 15, 2021 at 12:05PM & MNL-LEG: July 23, 2021- at 10:10AM

    another one: booked flight
    LGP-MNL – July 16, 2021 at 7:05PM & MNL-LGP: July18, 2021 at 5:55PM
    rescheduled by Cebu Pacific to:
    LGP-MNL – July17, 2021 at 7:25PM & MNL-LGP: July19, 2021 at 4:00AM
    Again change time by Cebu Pacific:
    LGP-MNL – July17, 2021at 12:05PM & MNL-LGP: July19, 2021 at 10:10AM

    with the changes of above flight schedule, conflict na po sa mga working schedules nila and they already filed their leave of absence and di na po ma-adjust.
    on emore thing, very Important po yong July 17 date , they were supposed to attend 50th Birthday of my sister here in Manila kaya po sila nagbook ng ganoong schedule. You new change scjdule of flight di na po convenient and not possible na po for them.

    Can we request that these flight can be rebook or can we request that the total amount of the booked flight for four persons be considered as travel fund and thye could use for the next preferred flight.

    Please advise, the best option na di naman po masayang yong amount paid for the ticket. Super hirap po kitain ang sweldo especially this time of pandemic. Please help and answer this request soonest.

    Thank you so much & GOD Bless

  49. Princess dee umali says:

    My other refund i recieved but why this reference CCHNUS my other book im not yet recieved the refund, the agent said I received both

  50. marilyn besanes says:

    why my flight tomorrow was cancel , any reason if possible if there is a flight let me fly tomorrow thank you

  51. dennis magbanua says:

    Good day!?nais ko po sanang i convert sa travel fund yung ticket ko..paano mo ang gagawin ko.m

  52. Remigia Tinio Botona says:

    I am trying to call 3 telephone numbers in your site, however your lines are always busy. I need to talk to your customer care because I can’t manage my flight tomorrow to Butuan.

  53. Glayza talledo says:

    Im trying to call your customer service hotline but no one answer i have inquiry regarding typo error of the given name of one your guest with the booking reference number number KF5GGZ cebu to manila. How can i change the given name of it. Please call me at my personal number 09978016838. Thank you.

  54. Herodina T. Medrano says:

    travel fund
    Ref. number XECJ4M Cebu to Manila
    Ma’am/Sir please check this number kasi empty na daw. I need this asap. thanks

  55. Grace Trajano says:

    I have a confirmed flight to Bohol for July 31. I would like to bring a cat. How to bring the cat with me? What do I need?

  56. Vina Torres says:

    Please advise what is the reference number of my booking done on the 26th June, 2021 fro Manila to Dubai on 28th July, 2021. The confirmation/reference number was not generated but the amount was already deducted from my brother’s credit card.

  57. pagasartonga says:

    i want to talk to costumer service ng cebu pacific pero always number bussy worry lng po aq dko kc ma bayaran sa payment center yung xtra bagage ba inaadd ko plsss help po 09109746778

  58. pagasartonga says:

    i keep on trying to pay with gcash ecpay and other bayad centers
    for my add ons baggage is theee any alternatived to pay
    please cebu pacific naka ilang try nden po ako mag call sa costumer service lagi nmn bussy plsss plsss

  59. Charmaine Bacala says:


  60. Reza says:

    Hi good day,
    I just wanna ask Is there any transfer desk in transit area(terminal 1)at Incheon airport(korea)?
    Since i dont have transit visa i can’t go thru immigration and ill be coming from qatar and then change my flight to cebu pacific air for manila, i wont have any checked in bag only hand carry so no worries about my luggages ,my only concern is if i could get my boarding pass in transit area without going thru immigration in incheon airport?
    Best regards.

  61. Ma lalaine Gagal Dominguez says:

    I have booked a flight for ms jenny calbitaza and she is not giving me update whole day today so I decided to cancel or stop her flight that turn to travel refund but I’m scared she may able to use this as she know the reference number of her flight though I am the one who booked for her and I used my card my money to buy her ticket but turns to that she scammed me she suppose to go manila and work for my family as a helper hope you can help me with this thanks

  62. Winshester Francisco Dela vega says:

    Hi can I make a concern, I purchase ticket through credit card of my sister inlaw, due to late entry of OTP, then site was back to start no confirmation receive thru email that the purchase was done, so I again book another one, however upon checking the billing statement, the said purchase been 2x, how can I contest it to the bank?

  63. AIZa HERBOLINGO says:

    How to change location for the destination mistake, instead of dipolog I want to change it to manila to ozamiz

  64. Christian Dequita says:

    I cant book using my travel fund! I contact your customer service hotline and even go beyond reaching Cebu number but none is working! I need to book a flight with my travel fund!!!

  65. Shirley gubantes says:

    Please help..ngbook po ako today dapat ang ebook ko is surigao to manila,d ko napancin dhl sa hirap ng connection at lge lag manila to surigao pala nabook ko,nabyaran ko na po tru gcash..paano ko o eto makuha pra po ma change to surigao manila…please i need ur help.. This my contact # 09387137449 d po kc ako makapasok sa customer service hotline

  66. Jo Anna Lazalita says:

    Hello po good morning, can i ask permission that my 1 year old son kailangan pa din ng traze app’?… thank you po’.

    1. Myrela Pabellano says:

      Hi maam/sir, gusto ko lang po i confirm ung ticket n nabook ko kung nag process po b yun? Kasi na ka 3 try po ako. Bumabalik po s booing menu.. baka ksi mamaya mapostvyung 3 n nabook ko a credit card ko. Pls follow up asap.

  67. ANESA B.AGERO says:

    Good day,ask kolang kung possible po ba na maayos yong isang letter ng last name ng kapatid ko.Ang nakalagay don sa guest details is fuenter na dapat ay Fuentes.

  68. Bonita Cadalso says:

    I can’t research your given number of your office. Kindly send me the hotline number in your office here at Manila

  69. Jemar T Hassan says:

    Good day po Ma’am/sir gusto ko Lang po Linawin yung flight ko puerto princesa to manila. Bakit po lage cancelled naka dalawa na ako ng booking. Hindi na po nakakatuwa nakaka dismaya na po talaga. May 1. 2020 6:15am please Lang po paki ayos. Approved na po yong leave ko sa work kayo nalang ang May problema. Paki sagot po ASAP

  70. Genaro Jose jr. says:

    i book a ticket the other and i pay it through Gcash.. i have O.R. receipt from cebu pacific. but the itinerary of travel still they didnt send it yet to my email.what will i do to get my itinerary of travel.

  71. Sunny joyson says:

    This is sunny joyson I have booked cebu Pacific flight ticket yesterday and it is confirmed and today mng it’s showing not confirmed and showing amount due what should I do to contact customer service, kindly help me

  72. James Christopher says:

    I have been trying to contact Cebu Pacific with the phone numbers provided and they ALL are incorrect numbers. This is very frustrating and unacceptable. I have always flown with Cebu Pacific BUT in the future if you can’t help me, I must go with someone else.

  73. Debbie sombrea says:

    I’ve been calling your toll free # +1-8555-232722 but cannot be contacted. I want to talk to your customer service representatove reagarding a double charged booking.. please call me at my cp # 09227718314

  74. Marry Ann Adona says:

    im trying to call you..but i can’t connect to your line..Please call me back, i have some concern regarding with my booking..hoping for your immidiate response..thank you
    you can contact me to this no. 09661532315

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